Refund and Exchange Policy

Effective Date: July 8, 2026

Website: https://edollarmall.com/

At E-Dollar Mall, we want you to be happy with your purchase. If something isn’t right, this policy explains how returns and exchanges work for orders placed on edollarmall.com.

1. Return Window

You may request a return or exchange within 3 days of delivery, provided the conditions below are met. Requests made after this period will not be accepted.

2. Eligibility for Return/Exchange

To be eligible, items must be:

  • Unused, unwashed, and in the same condition you received them
  • In original packaging, with all tags, labels, and accessories intact
  • Accompanied by the original invoice/order confirmation

3. Category-Specific Conditions

Cosmetics For hygiene and safety reasons, cosmetic products (makeup, skincare, beauty tools that contact skin) can only be returned or exchanged if:

  • The item is unopened and factory-sealed, or
  • The item received is defective, damaged, expired, or incorrect

Opened or used cosmetic products cannot be returned or exchanged unless defective.

Hardware Hardware tools and accessories can be returned or exchanged if:

  • The item is defective, damaged, or not working as intended, or
  • You received the wrong item

Items showing signs of use, misuse, or physical damage caused after delivery are not eligible.

Toys Toys can be returned or exchanged if:

  • The item is defective, broken, or missing parts upon arrival, or
  • You received the wrong item

Please inspect toys upon delivery, especially battery-operated or mechanical items, and report issues promptly.

4. Non-Returnable Items

  • Products marked as “Final Sale” or purchased during clearance/discount promotions (unless defective)
  • Used, damaged (by customer), or altered products
  • Products without original packaging or invoice
  • Opened cosmetic or personal-care items (unless defective)

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 48 hours of delivery with your order number and photos/video of the item and packaging.
  2. Our team will review your request and confirm the next steps (replacement, exchange, or refund).
  3. We will arrange for the item to be picked up or provide instructions for return, at no additional cost to you.

6. How to Request a Return or Exchange

  1. Email us at dollarmall007@gmail.com or call +92-339-5563329 / +92-51-4831367 with your order number, item(s), and reason for return.
  2. Our team will review the request and confirm eligibility.
  3. Once approved, you will receive instructions on how and where to send the item back (or arrange pickup, where available).
  4. Items sent back without prior approval may not be accepted.

7. Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund/exchange.
  • Approved refunds will be processed to your original payment method or as store credit, depending on the payment method used, within 7–10 business days.
  • Shipping charges (if any were paid) are non-refundable, except in cases where the return is due to our error (wrong/defective item).
  • Return shipping costs for change-of-mind returns (where applicable) are the customer’s responsibility, unless the item is defective or incorrect.

8. Exchanges

If you’d like a different size, color, or product instead of a refund, let us know when you submit your request. Exchanges are subject to stock availability. If the requested item is unavailable, we will offer a refund or store credit instead.

9. Order Cancellations

Orders can be cancelled before they are shipped by contacting us as soon as possible. Once an order has been dispatched, it can no longer be cancelled and will need to follow the standard return process upon delivery.

10. Contact Us

For any return, exchange, or refund questions, reach out to:

E-Dollar Mall Banglow No 6 A, Sector 2, Khayaban-e-Sir Syed, Rawalpindi, Pakistan Phone: +92-339-5563329 / +92-51-4831367. Email: dollarmall007@gmail.com

Note: This policy is a general guideline. E-Dollar Mall reserves the right to assess return/exchange requests on a case-by-case basis and to update this policy at any time.